UNRWA manages a large and diverse fleet of 1,327 vehicles across its five fields of operation. These vehicles play an important role in the Agency’s service delivery to Palestine refugees in camps and non-camp settings. They enable staff members to access UNRWA’s installations and offices and to transport goods, equipment and diplomatic mail. The review assesses the areas of general fleet management, transport operations, fleet maintenance and repair as well as vehicle replacement with the purpose of recommending measures to improve cost-effectiveness.
The review found that UNRWA’s fleet is not over-established to support the operations of the 30,000 staff employed across five Fields caring for some five million refugees under challenging circumstances. Demand for transport is changing and also varies between the countries in which the services are delivered. The cost of providing this transport resource is escalating both in response to the provision of additional services and projects and also as a result of failing to invest in measures that keep UNRWA’s fleet management up-to-date with modern standards.