Strengthening Learning and Accountability


© 2013 UNRWA Photo by Alaa Ghosheh

Located within the Department of Internal Oversight Service, the Evaluation Division assumes functional leadership and oversight over the UNRWA evaluation system and is responsible for evaluations as prescribed in the Organization Directive-14 (OD-14), the Organizational Development Plan and according to the United Nations Evaluation Group (UNEG) norms and standards.

DIOS reports to the Commissioner-General on all oversight activities, including evaluations.  To ensure that decisions regarding oversight activities are always well informed and in line with the Agency's broader needs, the Advisory Committee on Internal Oversight provides the Commissioner General with expert advice on the subject.

Evaluation focal points have been identified in field offices and heaquarters departments to ensure efficient communication between the Evaluation Division and the various actors involved in the evaluation function.  In addition to improving communication, exchanges between focal  points and the evaluation division contribute to creating an evaluation community as well as a broader evaluation culture within UNRWA.


Responsibilities include:

  • Assuming functional leadership and oversight over the UNRWA evaluation system by:
    • Designing, commissioning, managing and carrying out evaluations conducted within the Department of Internal Oversight Services (centralized evaluations);
    • Providing guidance, technical support and capacity development for the management of evaluations conducted by headquarters departments and field offices (decentralized evaluations);
  • Promoting an evaluation culture in the Agency;
  • Developing and updating evaluation-related policy documents, guidelines, systems, procedures and tools;
  • Preparing an annual Evaluation Plan based on a process of consultation, clear rationale for future evaluations, and prioritization of the subjects for evaluation. It is then presented for the review of the ACIO and approval by the Commissioner-General;
  • Managing a follow-up system for evaluation recommendations;
  • Informing internal and external stakeholders of evaluation findings and recommendations;