Strengthening Learning and Accountability

Evaluation of Organizational Development

Silwan Girls School, East Jerusalem, 2011. © 2011 UNRWA Photo by Alaa Ghosheh

Evaluation of Organizational Development

UNRWA's Organisational Development Plan triggered an Agency wide process that brought together initiatives designed to strengthen UNRWA‘s capacity to serve Palestine refugees effectively and efficiently.

The Organizational Development evaluation found that indeed the Organizational Development process strengthened UNRWA‘s capacity to serve Palestine refugees.  However, further work may be done to fully meet all objectives.  This was largely achieved by a prevalent communicative, participatory and empowering management approach that empowered individual managers, especially at the field level, and that prompted people to examine ways to improve the effectiveness of their work.