The UNRWA evaluation Division was first established in 2007, as part of the Programme Coordination and Support Unit. In 2010, the evaluation function was transferred to the Department of Internal Oversight Services, under which it is currently operating.
Evaluation is central to UNRWA’s effective service delivery. It provides accountability for internal and external stakeholders by assessing the efficiency and effectiveness of funding used for UNRWA interventions. It contributes to learning within UNRWA by providing the evidence needed to improve projects, programmes and emergency interventions.
Evaluations determine the relevance, effectiveness, efficiency, impact and sustainability of on-going and completed activities. They assess what works in the context of projects, programmes, emergency responses, strategies, and policies, by examining expected and achieved accomplishments, result chains, processes, contextual factors and causality.
The UNRWA evaluation function consists of a centralized evaluation function located in the Department of Internal Oversight Services, and a decentralized evaluation functionre located in field offices and headquarters' departments. Centralized evaluations are conducted or commissioned by the Department of Internal Oversight Services, decentralized evaluations are commissioned by the decentralized evaluation function and quality assured by the Department of Internal Oversight Services. Centralized evaluations receive overall guidance a steering committee. The function is independent from all offices, departments and divisions.